Mauro’s Premium Auto Detailing seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

We are an in shop detailing company that at times offers mobile detailing service.
Our address is 4504 E Bethena St, Gilbert AZ 85295

By scheduling any service with Mauro’s Premium Auto Detailing, you hereby agree to all terms listed on said agreement.

We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.

We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 cancellation fee.

We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.

We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

We will contact you the day before the scheduled appointment to confirm, and make sure the weather is permitting us to work.

Please remove all personal belongings, money, and other significant items from the vehicle prior to any type of details.

If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before the vehicle is dropped off. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

We reserve the right to charge each vehicle according to its condition, and the type of vehicle.

We reserve the right to amend any price during the detailing should it differ from the original price.

A minimum of 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle’s interior.

When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

We will only clean engine bays and sunroof/moonroofs upon request.

We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.

The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.

Exterior black or gray, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

We do not dress or coat the plastic running boards on trucks and suvs since it may cause a slip hazard. If you request that we dress these you accept all liability.

Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend hand washing safely.

We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings.